Vinted users hit by InPost UK parcel delays amid IT issues, as logistics expansion continues

Vinted users in the United Kingdom faced a wave of delays in receiving orders shipped through InPost UK, the second-hand marketplace’s partner courier. Posts on social media described parcels not being collected from InPost lockers, items left in transit without updated tracking, and packages being marked as delivered when they had not arrived. The disruption has prompted complaints from buyers and sellers who rely on the service to move goods on the popular marketplace.

BBC News reported multiple cases where deliveries were listed as delivered but were not in the hands of customers, and some lockers experienced technical faults during collection. InPost UK apologized for "network delays" caused by an IT issue, saying it had "isolated the root cause" and was "making significant progress" toward a fix. One customer, Sonia Fallows from Manchester, said a set of toy building blocks ordered from Vinted had been "stuck in the warehouse for eight days without being scanned." She added that while she normally relied on InPost, the current disruption had her reconsidering future orders.

Some users were informed the issues would be resolved by a Wednesday, but many parcels remained undelivered and customers continued to report missing items and ambiguous tracking.

On social media and in interviews, buyers described new delivery dates being posted by carriers. One user wrote on X that a delivery date for 22 October had appeared, adding that they "won't use InPost ever again." Another posted that they were "in the dark about where are parcels are and when they will arrive." The feedback underscores growing frustration with the reliability of a courier that had been a staple for Vinted shipments.

The delays come as InPost and Yodel seek to expand their UK footprint. InPost acquired parcel-delivery firm Yodel in May, a move the two companies described as creating one of the largest logistics firms in the UK. At the time, InPost UK chief executive Neil Kuschel announced plans to expand and handle more than 300 million parcels a year, saying the deal would reshape the future of parcel delivery.

The incident highlights ongoing pressures in the UK parcel network as e-commerce platforms rely on timely, transparent delivery. Vinted has said it remains engaged with its logistics partners to resolve the outages and minimize disruption for buyers and sellers on its platform, while InPost UK works to restore normal service and provide clearer tracking information for affected shipments. InPost and its UK subsidiaries have emphasized technical fixes as they continue to implement the integration and network improvements that executives say are essential to handling higher parcel volumes in the months ahead.

The episode illustrates how service disruptions at a major logistics partner can ripple through online marketplaces and consumer expectations, particularly as UK retailers and platforms push to scale delivery capacity in a recovering post-pandemic economy. While InPost’s explanation centers on a software integration issue, the practical impact is immediate for users who depend on dependable pick-ups, accurate tracking, and timely deliveries to sustain trust in digital marketplaces. The unfolding situation remains to be resolved, and affected customers are watching closely for confirmation that services have stabilized and that incoming shipments will be scanned and delivered without further delays.